Shipping policy

At Noiral, delivery is more than the movement of a parcel. It is a carefully guided journey from our studio to your doorstep, handled with attention and clarity at every stage. From the moment an order is confirmed, we prepare it with care and coordinate its transit through trusted logistics partners so that it arrives securely and reliably.

This Shipping Policy outlines how orders are fulfilled, dispatched, and delivered. It also explains timelines, tracking, and the responsibilities shared between Noiral and the courier networks that carry your order across India.

Currently, Noiral delivers exclusively within India. International shipping may become available in the future as our logistics network expands.

Table of Contents

Introduction & Scope

This policy applies to all orders placed through the Noiral website. It defines the shipping services currently available, estimated delivery timelines, and how orders move through our fulfillment process.

Our aim is to provide transparent timelines and dependable delivery while maintaining clear communication throughout the shipping journey.

Fulfillment and Dispatch

Once an order is successfully placed, our fulfillment team prepares it for dispatch. Each item is inspected and packaged before being handed over to the courier partner responsible for transportation.

Stage Estimated Time
Order Confirmation Immediate
Order Fulfillment 24 – 48 Hours
Dispatch to Courier After Fulfillment

Delivery Timelines

Orders typically move through two phases before reaching the customer: internal processing and courier transit.

Stage Estimated Duration
Processing Time 1–2 Business Days
Transit Time 5–10 Business Days
Total Delivery Window Approximately 7–9 Days

Delivery timelines may vary depending on destination, courier operations, regional accessibility, and public holidays.

Shipping Charges

Shipping costs are presented clearly during checkout before an order is confirmed.

Payment Method Shipping Fee
Prepaid Orders Free Shipping
Partial Cash on Delivery No Additional Fee

Order Tracking

Once an order has been dispatched, customers receive tracking information so they can monitor the delivery journey.

  • Dispatch confirmation
  • Transit updates
  • Estimated delivery timeline
  • Delivery confirmation

Tracking updates are typically shared through email or messaging notifications provided at checkout.

Logistics Partners

Noiral collaborates with established courier partners operating across India. These logistics providers manage transportation and final delivery to the shipping address provided by the customer.

Delivery Delays

While we strive to ensure timely delivery, certain circumstances outside our control may occasionally cause delays.

  • Severe weather conditions
  • Transportation or operational disruptions
  • Government restrictions or regulations
  • Courier network congestion
  • Events classified as force majeure

If such circumstances arise, deliveries will resume once normal operations are restored.

Shipping Locations

Noiral currently ships to serviceable locations within India.

International shipping services are not yet available but may be introduced in the future as our operations expand.

Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

  • Recipient name
  • Complete delivery address
  • Correct PIN code
  • Valid phone number

Incorrect or incomplete address details may lead to delivery delays or failed deliveries.

Damaged or Missing Parcels

If an order arrives damaged or incomplete, please notify us within 48 hours of delivery.

To assist with the review process, please include:

  • Your order number
  • Photographs of the package and product
  • A brief description of the issue

Policy Updates

Noiral may update this Shipping Policy periodically to reflect operational improvements, legal updates, or changes in logistics services. Any revisions will be published on this page along with the updated effective date.

Contact

For any questions related to shipping, delivery status, or logistics inquiries, please contact:

hello@noiral.com

Crafted in the ateliers of Noiral.